HOW TO MAKE A PURCHASE
The full guide on how to purchase items from Crystal Cosmetics e-shop.
Select your desired product and click 'Add to Cart'. Ensure you review the product details, including size, color, and quantity, to avoid any errors in your order.
Product availability at our premises
All products are available for pick-up/purchase at our Office/Warehouse at Straupes iela, 3rd gate, Riga
If product is out of stock
It may be possible, that product was in stock while adding it to the cart, but when reviewing cart it is no longer available. In these cases please contact us.
If product will be unavailable after you have paid for it, we will offer an alternative product of same value or compensate.
Order payment
On checkout you will be offered various options for making a payment. As soon as we have received confirmation of payment, we will start processing it.
No money is charged on the card before the goods are dispatched from our warehouse.
Order processing and delivery time
Order is processed within 1 full working day
If there are any changes within the order, we will contact you in one work days time.
Order delivery and cost
- Delivery by courier is made to the delivery address filled on checkout
- Courier delivers the order on workdays from 9:00 to 16:00, confirming the delivery 30 minutes before arrival.
- If payment is confirmed till 12:00, order can be received on next working day. If specified, same day delivery is possible.
- If payment is confirmed after 12:00, order can be received within 2 working day. If specified, next day delivery is possible.
- Regular delivery tariff is 3.50€ within Latvia, Estonia, Lithuania. If the total purchase sum exceeds 30€, then delivery within Baltic states is free.
- Orders can be received in person at our office/warehouse. The order can be picked up during work hours (9:00 - 17:00) on the same day when the payment is confirmed. By showing order number and confirmation, Client can collect and pay for (cash and card) order at our office/warehouse.