If the product or its packaging is damaged, let us know by sending an email to us - shop@crystalcosmetics.lv. Don't forget to add pictures of your damaged product and/or packaging.

It is possible to return your order 14 days after purchasing. More information on Return Policy page. In any case, please let us know, we will come to a solution :)

After the payment is received, we proceed to delivery. The time depends on the delivery method: 1) Courier delivery to address: Courier will deliver the order to you in 1-2 working days. Approximately 30 minutes before the delivery, courier will call or message you to confirm the delivery to the provided address; 2) Delivery in the EU is provided by UPS with delivery time of 7 - 12 working days; 3) Omniva parcel terminal: The order will reach the parcel station in 1 - 2 working days. Please, take notice that sometimes the delivery can take longer due to high demand; 4) Local Pick-up in our office: You can come to receive the purchased goods every working day from 8:30 to 5 pm (Straupes iela 3, Riga, gate 3). Please let us know beforehand by calling: +371 27730606 or + 371 29153111

1. Delivery - We deliver the orders by Omniva and Venipak couriers or to Omniva parcel terminal.
   
2. Pick up - It is possible to get your order in our office (Straupes str. 3, Riga, Latvia), leaving an indication "Pick-up" when choosing the delivery method.

From Riga, Latvia, we ship to the Baltic region and EU countries.

Tracking code is generated automatically when we register the parcel for delivery. If you have not received any update for some time (2 days), please let us know, by writing to shop@crystalcosmetics.lv providing your order information.